Customer satisfaction is our number one priority. To request a refund or exchange, please submit a refund request online no later than seven (7) days from the date you receive the item(s).

Requests made after this time may be subject to denial. Please note that not all items are eligible for a refund. Items that are not eligible will be clearly marked.

To request a refund or exchange, you can submit a request online (Click Here) or email us directly at CustomerSupport@Kriffa.com. Please include your order number in the subject line for reference.

All returned items must be unused and in their original condition, with all tags and packaging intact. Once we have received and inspected the returned item(s), the refund will be processed back to the original form of payment. Please allow up to 3-5 business days for the refund to appear in your account.