Contact KRIFFA

Questions about an order, size, shipping or a return? Contact KRIFFA customer support.

Email: customersupport@kriffa.com
Phone: (424) 281-9302
Support hours: Monday–Friday, 10:00 AM–7:00 PM Pacific Time
Email response time: 3–5 business days

For an existing order, include your order number. For fit questions, include the product name and size you are considering.

K3YFA inc
5230 Pacific Concourse Dr., Suite 135
Los Angeles, CA 90045, United States

KRIFFA is an online store. This business address is not a retail storefront. Returns require approval and must be mailed using the instructions we provide.

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Shopping questions

  • Shipping & delivery

    Processing and transit are separate: allow up to 3 business days for processing unless the product information states otherwise. Carrier transit time is additional and depends on the item, fulfillment location, destination and service selected.

    Some items are fulfilled by brand or supplier partners, including overseas suppliers. If you need an item by a specific date, ask us for a delivery estimate before ordering.

    Free economy shipping: eligible U.S. orders of $89 or more qualify where Economy is available, with no code required. Supplier shipping profiles may have different rates; checkout shows the services and charges for your cart. Other services may incur a charge; checkout shows final rates and any applicable promotions.

    Items may arrive in separate packages at no additional shipping cost. Tracking is emailed after dispatch. Shipping policy.

  • Tracking & delivery issues

    We email tracking after your order is dispatched. For a missing or delayed parcel, check the carrier tracking and contact us with your order number. If you have filed a carrier claim, include its reference number.

    Orders over $100 require a signature under our shipping policy. Please check your delivery address before ordering; charges caused by incorrect addresses or failed delivery attempts are the customer’s responsibility.

  • Damaged or incorrect items

    Contact customersupport@kriffa.com within 3 calendar days of delivery. Include your order number, a brief description and photos of the item and packaging.

    We offer a free replacement or full refund, based on your preference. See our return policy.

  • Returns & exchanges

    For eligible items, submit your return request within 7 calendar days of delivery. Eligibility is based on when you submit the request, not when our team replies. Wait for approval before mailing anything back.

    Items must be unused, unworn and unwashed, with original tags and packaging intact. Final-sale and non-returnable items are excluded.

    Approved eligible returns include a free return label and no restocking fee. One free exchange per eligible item is available, subject to stock.

    Read the full return and exchange policy.

    Approved refunds go to your original payment method after receipt and inspection. Allow up to 14 business days, including bank processing.