Refund policy
Updated October 10, 2026
This policy applies to purchases from K3YFA inc at kriffa.com.
Return eligibility
For eligible items, submit your return request within 7 calendar days of delivery. Eligibility is based on when you submit your request, not when our team replies. A response after the seventh day does not invalidate a request submitted on time. Wait for approval and instructions before mailing your return.
- Items must be unused, unworn, unwashed and in their original condition.
- Keep all original tags, packaging and any shoebox intact.
- Items marked final sale or non-returnable on the product page are excluded.
We cannot accept items with signs of wear, stains or scuffs; items that have been washed or altered; incomplete or damaged original packaging; late requests; or returns sent without approval.
How to request a return
Email customersupport@kriffa.com with your name, order number and reason for returning the item. For damaged, defective or incorrect items, include clear photos of the item and packaging.
After approval, we provide a free downloadable return label, the return address and packing instructions. Returns must be mailed; we do not accept in-person returns.
Return shipping and fees
Return shipping is free when you use the return label we provide for an approved, eligible return. This includes damaged or incorrect items, sizing issues and changes of mind. We do not charge restocking fees.
Refund timing
After we receive and inspect the return, we will email you about your refund. Approved refunds go to the original payment method. PayPal refunds generally appear 1–2 business days after approval; credit and debit card refunds may take 3–10 business days, depending on the bank. Total refund time may take up to 14 business days, including bank processing.
Exchanges
We offer one free exchange per eligible item when you request it within 7 calendar days of delivery. Email us with the item and preferred replacement size or color. The same condition and approval requirements apply.
After we receive and inspect the return, we send the replacement at no additional cost, subject to availability. If it is unavailable, you may choose a full refund, store credit or an alternative item of equal value.
Damaged, defective or incorrect items
Please contact us within 3 calendar days of delivery with your order number, a description of the issue and photos of the item and packaging. We offer a free replacement or full refund, based on your preference.
Return address
Wait for our approval and return instructions before sending anything back.
KRIFFA – Returns Department
5230 Pacific Concourse Dr., Suite 135
Los Angeles, CA 90045, United States
Contact and support
Email: customersupport@kriffa.com
Phone: (424) 281-9302
Support hours: Monday–Friday, 10:00 AM–7:00 PM Pacific Time
Email response time: 3–5 business days