Refund & Return Policy

Refund & Return Policy – KRIFFA

Effective Date: June 1, 2025
Applies To: All purchases made at www.kriffa.com
Business Name: KRIFFA LLC
Business Address: 5230 Pacific Concourse Dr., STE 135, Los Angeles, CA 90045, United States

At KRIFFA, we stand behind the quality of every garment and footwear item we offer. We understand that fit, comfort, or expectations don’t always align perfectly — and when that happens, we make it easy to return or exchange your purchase.

 

 

📅 1. Return Eligibility

You may request a return within 7 calendar days of the delivery date, provided that:

  • The item is unused, unworn, unwashed, and in original condition

  • All original tags, packaging, shoebox (if applicable) are included and undamaged

  • The item is not marked as “final sale” or “non-returnable” on the product page

  • You submit a return request and receive approval within 7 days of receiving your order

❌ We cannot accept returns for:

  • Items with visible signs of wear (creases, scuffs, stains)

  • Apparel that has been laundered or altered

  • Incomplete packaging (missing tags, torn shoeboxes)

  • Late requests or returns without prior approval

 

 

📦 2. How to Request a Return

To initiate a return:

  1. Email us at customersupport@kriffa.com

  2. Include:

    • Your full name

    • Order number

    • Reason for return

    • Clear photos (for defective, incorrect, or damaged items)

Once approved, you’ll receive:

  • ✅ A free downloadable return label

  • ✅ The correct return address

  • ✅ Step-by-step instructions on how to pack and send the item

📌 We do not accept in-person returns. Returns must be mailed using the label we provide.

 

 

🚚 3. Return Shipping & Refund Table

Customers pay shipping for their orders unless an applicable shipping promotion applies. For approved returns, KRIFFA provides a return shipping label at no cost.

Reason

Return Label Provided

Customer Pays Return Shipping

Restocking Fee

Refund Type

Defective or damaged item

✅ Yes (Free)

❌ No

❌ None

✅ Full refund

Incorrect item received

✅ Yes (Free)

❌ No

❌ None

✅ Full refund

Wrong size / change of mind

✅ Yes (Free)

❌ No

❌ None

✅ Full refund

 

📌 We never charge restocking fees.
📌 Return shipping is always free when you use our return label.

 

 

💳 4. Refund Processing Timeline

  • Refunds are issued to your original payment method

  • Once your return is received and inspected, we will notify you by email

  • Refund timing:

    • PayPal: 1–2 business days after approval

    • Credit/Debit Cards: 3–10 business days depending on your bank

Total refund time may take up to 14 business days, including bank processing time.

 

 

🔁 5. Exchanges

We accept one free exchange per item within the 7-day return period.

Eligible exchange reasons include:

  • Size doesn’t fit as expected

  • Wrong color or variant received

  • Item received was different from what you ordered

To request an exchange:

  1. Contact us at customersupport@kriffa.com

  2. Mention the item you wish to exchange and the preferred replacement (size/color)

Once the return is received and inspected:

  • We will ship the replacement item at no cost, if it’s available

  • If the item is out of stock, you may choose:

    • A full refund

    • Store credit

    • An alternative item of equal value

📌 Exchanges are subject to availability.

 

 

❗ 6. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping

  • Defective in design, stitching, or structure

  • Not what you ordered

Please contact us within 3 calendar days of delivery.

Submit your issue to customersupport@kriffa.com with:

  • Order number

  • Description of the issue

  • Photos of the item and packaging

We will offer a free replacement or a full refund, based on your preference.

 

 

📍 7. Return Address

Please do not ship anything until you receive approval and instructions. Once approved, returns should be mailed to:

KRIFFA – Returns Department
5230 Pacific Concourse Dr., STE 135
Los Angeles, CA 90045
United States

📌 Unauthorized or unapproved returns may be rejected or significantly delayed.

 

 

📞 8. Contact & Support

We're happy to assist with any return-related questions.

  • Email: customersupport@kriffa.com

  • Phone (SMS only): +1 (424) 281-9302

  • Support Hours: Monday–Friday, 10:00 AM–7:00 PM Pacific

 

 

🤝 KRIFFA Return Promise

We believe returning an item should be just as easy as buying one. That’s why we offer:

  • ✅ 7-day flexible return window

  • ✅ Free return shipping

  • ✅ No hidden fees or restocking charges

  • ✅ One easy exchange per item

  • ✅ Real human support, not bots